Success Services+
Managed Services Support - Your trusted team extension for System Administrators to fill expertise gaps
Your Extended Salesforce Team
Success Services+ provides managed services support that acts as a seamless extension of your internal team. We understand that System Administrators often face expertise gaps, resource constraints, and complex challenges that require specialized knowledge.
Our partnership approach ensures you have access to senior Salesforce experts whenever you need them, without the overhead of hiring additional full-time staff. We become part of your team, understanding your business processes and providing consistent, reliable support.
CCP Support App Features
Full Contract Transparency
Complete visibility into your support contract with real-time tracking of all activities, requests, and deliverables through our dedicated support portal.
- Real-time contract status
- Activity tracking dashboard
- Request history and documentation
- Service level agreement monitoring
Hour & Budget Management
Intelligent consumption management that helps you optimize your support investment with detailed reporting and predictive analytics.
- Hour consumption tracking
- Budget utilization reports
- Predictive usage analytics
- Automated alerts and notifications
Expert Team Extension
Access to certified Salesforce professionals who understand your business and provide consistent, high-quality support across all Salesforce clouds.
- Certified Salesforce experts
- Dedicated account management
- Multi-cloud expertise
- Business process understanding
Partnership Approach
Collaborative Partnership
We work alongside your team as trusted partners, not just vendors
Knowledge Transfer
Continuous learning and skill development for your internal team
Proactive Support
Identifying and addressing potential issues before they impact your business
Strategic Guidance
Long-term platform strategy and roadmap development
Flexible Engagement
Scalable support that adapts to your changing business needs
Continuous Improvement
Regular optimization and enhancement of your Salesforce environment
Support Services
24/7 Technical Support
Round-the-clock technical assistance for critical issues and urgent requests with guaranteed response times.
System Administration
Comprehensive system administration services including user management, security, and configuration optimization.
Custom Development
On-demand custom development services for unique business requirements and specialized functionality.
Training & Enablement
Ongoing training and enablement programs to keep your team up-to-date with the latest Salesforce features.
Health Checks
Regular system health assessments to identify optimization opportunities and prevent potential issues.
Release Management
Comprehensive release management services to ensure smooth deployment of new features and updates.
Success Metrics
99.9%
Service availability uptime
< 2 hrs
Average response time for critical issues
95%
Client satisfaction rating
Ready to Extend Your Team?
Partner with us to fill expertise gaps and ensure your Salesforce environment operates at peak performance with full transparency and control.
Start Partnership